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Our Impact

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Each year, East York Learning Experience:

Supports 40–50 learners every week
Delivers 10+ free online workshops
Delivers 8+ free in-person digital skills classes
Trains and supports more than 20 volunteer tutors
Provides thousands of hours of personalized learning

Our learners consistently rate our programs highly.

Last year, we surpassed provincial targets for both customer satisfaction (108%) and overall service quality (122%).

Who We Serve

Explore Our Outcomes

Reports and Media

Our Clients

Our clients hear about us from friends, monthly outreach campaigns, and community partners such as Toronto Employment and Social Services, local colleges and adult high schools.

68% are referred through these agencies, and 32% are referred through family and friends. We maintain an excellent reputation in our community

Did You Know?

Approximately half our clients are Canadian-born. They may have exited high school early, never entered high school, or struggled throughout their studies due to learning disabilities or other personal circumstances.

We also serve an immigrant population from other English-speaking countries, who may or may not have had the opportunity for formal schooling.

Our client base also includes immigrants from non-English-speaking countries who have learned to speak English, but may not have developed their reading or writing skills. Some of these students are highly educated in their first language, but struggle with literacy in English.

Steady Growth in Learner Participation

Over the past several years, our program has seen a consistent rise in learner engagement.

For 1:1 tutoring, we saw 63 learners in 2022, 73 in 2023, and 86 in 2024, and 99 in 2025. That is a 15% the previous year.

This reflects the impact of our ongoing outreach efforts and the successful return to in-person tutoring.

Who We Serve

Reporting Period: April 1, 2025 – March 31, 2026

Gender Breakdown

67% of our clients are female, and 32% are male

Socio Demographic

33% Disability (self identified) | 6% Indigenous

Age Distribution

In 2025, the largest growth was seen in the 55+ age group, which rose to 45%—a notable increase from 24% in 2024—reflecting continued demand for literacy and digital skills among older adults.

Education Level

46% of learners completed their highest level of education outside of Canada. Many internationally educated participants—particularly those with degrees—join our program to strengthen their written English.

Employment History

50% have worked in Canada, 8% have worked outside Canada, and 34% have no work experience

Time out of Work

Among unemployed learners: 83% have been out of work for more than 6 years, and 15% between 1–6 years

Note: We transitioned back to onsite tutoring midway through 2023. The pandemic and shift to online services had impacted participation, but our monthly outreach efforts continue to rebuild numbers toward pre-COVID levels.

Outcomes at Exit

From April 1, 2025 – March 31, 2026, we helped 99 clients, a 15% increase from the previous year.

We manage 40-50 active learner/tutor pairs at any given time.

Overall Progress

48% of learners transitioned into employment or further education/training. This is a 20% increase from the previous year. 17% achieved greater personal independence.

While we saw a decrease in those seeking independence this past year, many of those learners have stayed on with tutors so they have not excited our program.

Employment Outcomes

13% of learners became employed Of these, 88% were full-time and 13% were employed while also in school

Education and Training

35% pursued further education or training. This is a 30% increase from the previous year. 14% enrolled in post-secondary programs 76% pursued academic upgrading

While we saw a decrease in those enrolled in post-secondary, almost two thirds enrolled in academic upgrading.